Apex ITManager is a state of art ITSM solution developed by Tekview Co., Ltd, which enables customers achieve unified and comprehesive monitoring and management for the increasingly complex IT resource, such as network, servers, desktop, storage, application, services, business, assets and OSS process, etc. Apex ITManager includes:  NetManager , ApplicationManager, FlowManager, DesktopManager， OSSWorks (integrated operation and support management platform), which implemented integration of technology, features and service, enable IT service support Standardization process, and improve emergency handling capacity of failure, reducing operation and management of the risks and enhance the efficiency of the management of information systems and services.

•Unified GUI: Manage different devices, hosts and application through unified user-friendly GUI. Remote access is supported.

•Topology/Device Management: Display and manage network resource, status in topology maps, display and manage device resource.

•Fault Management: Real time alarm collecting, filtering, storage, locating and correlation; Notification to customers in real time according to predefined rules.

•Performance Management: Collect, store, display and analyze current and history performance data, helping users to forecast tendency.

•Application Management: Monitor various kinds of applications in network, such as database, mail server, web server and application servers.

•Security Management: Users and password settings, different security level for different users; implement function and object access control based on privileges of users, roles, operation and administrative domain.

•Maintenance Management: Daily management and maintenance, such as log and system configuration.

•Online Help: context-sensitive online help is supported.

•Total Management: As one single platform, Apex ITManager could do total management job, including topology management, fault management, performance management, security management, application management and host management for various kinds of devices from different vendors.

•Standard compliance: Compliant to many standards such as EJB,JDBC, HTTP, XML, SNMP and JMX.

•Versatile gear vendors are supported: Supporting routes, switches and security devices from various vendors, such as Cisco, 3COM, Juniper, Symantec, Huawei and BDCOM etc.

•Flexibility: Both C/S (Java application client/Server) and B/S (Web client/Server) are supported. Different deployment model, such as single server deployment or distributed multiple servers’ deployment, are supported to scale to various network.

•Scalability: Based on modular design and multi-tier architecture, Apex ITManager can be scaled according to the expansion of network.

•Reliability: Robust failover design. Object locking mechanism and transactions are supported to ensure system consistency and reliability.

•Easy to use: User-friendly GUI, providing shut-cut keys, toolbars, right-click menus and customized view.

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